topic Re: Not able to turn off "motion is detected" on Doorbell motion settings? in Arlo Audio Doorbell

Not able to turn off "motion is detected" on Doorbell motion settings?

AndiSzJ — Tue, 09 Apr 2019 15:05:31 GMT

I turnedd on trigger alerts on my doorbelle, but not able to turn it off. tried on line, tried on several devices no luck. any suggestions?

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

jguerdat — Tue, 09 Apr 2019 15:05:48 GMT

Exactly what setting are you trying to change?

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

AndiSzJ — Tue, 09 Apr 2019 15:06:02 GMT

On the doorbell motion setting I turned it on, but I’m unable to turn it off. When I go to the motion settings under the doorbell, I checkmarked the motion trigger alerts . I’m unable to uncheck it. Hope this makes sense. Thx

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

jguerdat — Tue, 09 Apr 2019 15:06:16 GMT

You can't change it in the web interface for some reason so use the app. That allows you to turn it on or off at will.

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

SteveArnold — Tue, 09 Apr 2019 15:06:29 GMT

I have the same issue and can’t turn off the motion detection “feature” of the doorbell (which is working well anyway). It appears to be an “issue” (bug?) in both the iOS app and when using the browser based app. Yes I do have the latest version of app and iOS. I do also have the app installed on an Android device (also latest version) and the ability to turn motion detection on or off seems to be working in there.

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

AndiSzJ — Tue, 09 Apr 2019 15:06:44 GMT

I did the same logged out on my Samsung phone so I have to agree it’s snug in the Apple app

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

AndiSzJ — Tue, 09 Apr 2019 15:06:58 GMT

same issue, worked on my Samsung phone, so it's definetly a glitch on the Apple application

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

JessicaP — Tue, 09 Apr 2019 15:07:15 GMT

Hi @AndiSzJ and @SteveArnold,

Are you saying that you can't uncheck the alert for "Push Notification" and "Email Alerts"? See screenshot below.

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

AndiSzJ — Tue, 09 Apr 2019 15:07:30 GMT

hi, no, not those, i can't uncheck, please note, only on an iOS device, the Motion Triggered Alerts, the one you did not mention in your screen shot. thank you,

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

JessicaP — Tue, 09 Apr 2019 15:07:48 GMT

Have you tried updating to the latest Arlo app version, which is 2.7.6, to see if that works? You can read more about it here: Arlo iOS App - 2.7.6 - 4th April 2019

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

AndiSzJ — Tue, 09 Apr 2019 15:08:04 GMT

it just came out like two days ago... so no i have not, since i have not been alerted there is a new version

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

SteveArnold — Tue, 09 Apr 2019 15:08:18 GMT

No. I’m saying I can’t uncheck the top option on the page which is “Motion Triggered Alerts”. It was working weeks ago but it no longer works. This also doesn’t work when trying by using Chrome browser on my laptop. Yes. I have downloaded the most recent update of the app which is V2.7.6

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

JessicaP — Tue, 09 Apr 2019 15:08:44 GMT

Thanks for clarifying for which one you cannot turn off. I have raised this up to the development team and they're currently looking into this. Once we hear with more information, we'll be sure to update the community. We appreciate your patience and understanding.

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

JessicaP — Tue, 09 Apr 2019 15:08:58 GMT

Updating everyone here where unchecking the "Motion Triggered Alerts" will not trigger the motion detection to be turned off on the Arlo Audio Doorbell. This setting is used to turn on/off the notification alerts (push notifications and email notifications).

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

SShawen — Sun, 21 Apr 2019 19:28:05 GMT

I still cannot deactivate motion triggered alerts for my doorbells with the most updated Arlo app for iOS or on my laptop. Activated them last week before going out of town. Now cannot deactivate them.

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

Johnnyseko — Mon, 22 Apr 2019 17:09:07 GMT

Same issue here on iphone app. I cannot uncheck (turn off) the “motion triggered alerts” for arlo doorbell.

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

SteveArnold — Mon, 22 Apr 2019 21:26:00 GMT

Same issue for me. It seems to be an issue with numerous people in many of these threads. It’s the same way in both the iOS app and if logging in via a browser on my laoptop. On the browser version the option and checkbox is grayed out and you can’t click it. Once you turn the option On you can’t turn it off. I know I was able to uncheck that and turn off the option when I first got the doorbell a few months ago but not anymore. I feel it became an issue in one of the more recent releases of the app. I’ve reported it to arlo support but have not received a reply so maybe they don’t believe me.

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

JessicaP — Mon, 22 Apr 2019 22:19:26 GMT

Hi everyone,

Another update where our development team is looking into this issue where users are unable to disable the "motion is detected" for iOS. We'll be sure to inform the community when we hear any new information from our team.

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

SillySam — Wed, 24 Apr 2019 23:39:28 GMT

The same is happening here as well but to clarify I have the Arlo Ultra base system. It has everything to do with that particular base I believe..

Re: Not able to turn off "motion is detected" on Doorbell motion settings?

SShawen — Thu, 25 Apr 2019 00:48:33 GMT

I have 2 regular base stations on my system. Worked fine until this last time I turned on motion detection.