topic Re: Doorbell delay in Arlo Audio Doorbell

Doorbell delay

dannyb2100 — Fri, 22 Mar 2019 11:29:40 GMT

Hello,

In our house, we have two phones (Android) and two tablets (iPads) connected to the Arlo system.

The delay on someone pressing the doorbell and getting a notification/call is horrendous. After several testing sessions, the average delay for notification is 10 seconds, but the call coming through is even longer. Around a minute on average. (for all devices)

Is this normal? Surely this is not functional?

As a second point, I have attempted to use the connected Alexa announcement, but that too is not working...

Re: Doorbell delay

TomMac — Fri, 22 Mar 2019 11:58:05 GMT

It should be quicker... for me testing was aprox about 2-3 secs max after press....

Are you on the same network? (lte or wifi), data speeds ?

If you are running it with Alexa or similar, I would temp drop all external prgms and temp test it without. Possible the external prgms are slowing it down.

Re: Doorbell delay

dannyb2100 — Fri, 22 Mar 2019 12:25:12 GMT

I'll remove Arlo from our Alexa system and see how it fairs.

I am starting to suspect it might be a dud doorbell, to be honest, it seems to "crackle" / distort on a press?

Will give it a go and feedback!

Re: Doorbell delay

dannyb2100 — Sat, 23 Mar 2019 11:46:38 GMT

After testing over a few days the delay is still there.
I have removed the connection to our alexa system and sadly we still have minutes of delay.

Re: Doorbell delay

jguerdat — Sat, 23 Mar 2019 14:01:46 GMT

Have you disabled battery optimization for the app in the phone settings?

Re: Doorbell delay

dannyb2100 — Sun, 24 Mar 2019 19:25:33 GMT

Aye, had to in order to get the Arlo geofencing working, but it still has a high delay on our Apple devices also.

Re: Doorbell delay

ShayneS — Mon, 25 Mar 2019 16:48:54 GMT

Hi @dannyb2100

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Doorbell delay

dannyb2100 — Wed, 17 Apr 2019 14:49:03 GMT

Aye, contacted them several times and had several (long) phone calls.

The issue couldn't be resolved sadly, as such returned the doorbell.

The Alexa/Echo integration never worked either. It's a shame really. May purchase one in the future should the issues be resolved.