topic Re: I have recently purchased an Arlo Door Bell but external users can't hear me, I can hear them. in Arlo Audio Doorbell

I have recently purchased an Arlo Door Bell but external users can't hear me, I can hear them.

Chitchat — Thu, 07 Mar 2019 17:57:44 GMT

Door bell works fine but for one exception—people at the door can’t hear me talking. I can hear them from my phone though.

I am the secondary account user and my wife the primary. She has no issues and can have two way dialogue. I have admin priviledge and the same setting set on both our phones.

I have an iPhone 6 with iOS 12.1.4 and permissions and settings are enabled on for the app.

Arlo App version 2.7.4 (Release 9 Feb 2019)

Door bell firmware 1.2.0.0_297_268

Hardware 1.3

Any ideas?

Thanks.

Re: I have recently purchased an Arlo Door Bell but external users can't hear me, I can hear them.

ShayneS — Fri, 08 Mar 2019 18:06:44 GMT

Hi @Chitchat

When you mention someone can not here you, Is the volume low or is there not any noise coming from the speaker when you talk?

Re: I have recently purchased an Arlo Door Bell but external users can't hear me, I can hear them.

Chitchat — Sun, 10 Mar 2019 08:31:50 GMT

Hi ShayneS, all volume controls are set at 100%, I have compared all settings against my wife's app and they are identical, the only difference is the actual phone.

I assume you can have multiple users answering the door bell and isn't limited to a primary user?

Thanks

Re: I have recently purchased an Arlo Door Bell but external users can't hear me, I can hear them.

ShayneS — Mon, 11 Mar 2019 18:42:00 GMT

@Chitchat

Have you tried removing & reinstalling the app? Can you try and log in to her phone with your account and see if the 2 way audio works.

Re: I have recently purchased an Arlo Door Bell but external users can't hear me, I can hear them.

Chitchat — Fri, 15 Mar 2019 22:50:51 GMT

Fortunately or not we had a power outage and we ended having no choice but to reinstall the whole system. Just by trying to uninstall the application from phones/ tablets didn't work.

Once reset and reinstalled the system is working as expected on both devices.

Thanks for the support.

Re: I have recently purchased an Arlo Door Bell but external users can't hear me, I can hear them.

ShayneS — Mon, 18 Mar 2019 16:48:18 GMT

Hi @Chitchat

You are welcome! let us know if you have any further questions.