topic Bug? Camera connected to doorbell still records when turned off in Arlo Audio Doorbell

Bug? Camera connected to doorbell still records when turned off

wbhartmanii — Thu, 07 Mar 2019 15:29:14 GMT

I noticed that when motion is detected on the doorbell, the camera it is paired with still records even when the camera is set to be turned off.

Is this normal? Sounds like a bug to me...

Re: Bug? Camera connected to doorbell still records when turned off

ShayneS — Fri, 08 Mar 2019 18:11:00 GMT

Hi @wbhartmanii

Just to clarify, you have toggled the device off within the settings correct? you have gone to settings > My Devices > Chosen Device > Device On Toggled off?

Re: Bug? Camera connected to doorbell still records when turned off

wbhartmanii — Fri, 08 Mar 2019 18:12:37 GMT

Correct.

Re: Bug? Camera connected to doorbell still records when turned off

ShayneS — Fri, 08 Mar 2019 18:17:41 GMT

What firmware is the Doorbell, Camera, Base station currently running? I have provided a link he to the latest firmware - Firmware Release Notes

Re: Bug? Camera connected to doorbell still records when turned off

wbhartmanii — Fri, 08 Mar 2019 18:45:23 GMT

Arlo Pro Camera - 1.092.0.19_26228

Doorbell - 1.2.0.0_297_268

Base - 1.12.0.1_27940

I think all 3 are the latest currently. I did first notice this when I added a new doorbell. I didn't take note of what the firmware of the doorbell was at the time.

Re: Bug? Camera connected to doorbell still records when turned off

ShayneS — Fri, 08 Mar 2019 19:51:03 GMT

Have you tried rebooting the base station & remove the camera from the device settings & resync it?