topic Re: If I forget to end the call before exiting the app, the app keeps recording forever in Arlo Audio Doorbell

If I forget to end the call before exiting the app, the app keeps recording forever

webnut02 — Mon, 29 Oct 2018 15:27:01 GMT

Just got the arlo doorbell. If I forget to end the call before exiting the app, the app keeps recording forever. Cannot find a way to end the call after this. 2 way chat continues until I reboot my phone (meaning everyone outside can keep hearing my indoor conversations!!!). Clearly this is a bug that needs to be looked into ASAP. I'm using the android app. Anyone else having this issue!??

Re: If I forget to end the call before exiting the app, the app keeps recording forever

JamesC — Mon, 29 Oct 2018 17:29:12 GMT

webnut02,

Which app are you using that is behaving this way? Also what mode phone are you using?

JamesC

Re: If I forget to end the call before exiting the app, the app keeps recording forever

webnut02 — Tue, 30 Oct 2018 00:37:32 GMT

Using the latest arlo app and a Samsung s7 edge. Talked to arlo support. They were able to replicate the problem and acknowledged the bug. I guess they are working on it.

Re: If I forget to end the call before exiting the app, the app keeps recording forever

webnut02 — Tue, 30 Oct 2018 02:18:50 GMT

As usual the product is not ready for prime time before they rushed it out

Re: If I forget to end the call before exiting the app, the app keeps recording forever

JamesC — Wed, 07 Nov 2018 19:24:04 GMT

webnut02,

I've not been able to replicate the issue. Are you still seeing this behavior? Does it occur every time?

JamesC

Re: If I forget to end the call before exiting the app, the app keeps recording forever

pbarham — Sat, 17 Nov 2018 02:42:08 GMT

Perhaps a related problem: - I took an Arlo call on my iPhone, pressed the 'camera' button which fired up the Arlo App showing me video. I then had no way to hang up the call.

(If I press the 'home' button, there is a green bar at the top of the iPhone screen showing a 'call in progress' and whenever I click on the green bar it takes me back to the Arlo app.... which has no 'hang up' option).

Re: If I forget to end the call before exiting the app, the app keeps recording forever

Bunnaros1 — Sun, 25 Nov 2018 02:19:03 GMT

I am having the same problem. No way to hang up. Samsung Note 8

Re: If I forget to end the call before exiting the app, the app keeps recording forever

Bunnaros1 — Wed, 12 Dec 2018 04:01:22 GMT

Yes, I've been having this issue since I bought it. My doorbell is paired with pro 2 camera. Everytime some or I use the doorbell, i can receive on my phone, but if I go away from the call and do something else with my phone while the doorbell is working in the background. I cant find a way to go back to it. There's no icon, tab, or drop down to go back to doorbell call. I would have to go into phone setting and force close arlo app. I'm on Samsung Note 8. Arlo company seems to have trouble figuring out the fix for this.

Re: If I forget to end the call before exiting the app, the app keeps recording forever

Berthoven — Mon, 15 Apr 2019 07:53:08 GMT

Just experienced this issue, so clearly not yet fixed. How hard can it be.
Doorbell + Arlo pro 2 (Samsung galaxy s8)

Re: If I forget to end the call before exiting the app, the app keeps recording forever

ShayneS — Mon, 15 Apr 2019 22:22:58 GMT

Hi @Berthoven

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support