topic Re: Doorbell notification Won't go away in Arlo Audio Doorbell

Doorbell notification Won't go away

Oem3409 — Thu, 25 Oct 2018 23:33:51 GMT

I get notifications and they wont go away. I click on the notifications and it does nothing. Pressing clear wont remobe it either. Happens on door bell and call from door bell

Re: Doorbell notification Won't go away

jguerdat — Thu, 25 Oct 2018 23:34:01 GMT

I find they automatically go away after 10-15 minutes (haven't actually timed it).

Re: Doorbell notification Won't go away

beback — Sat, 27 Oct 2018 18:38:03 GMT

I am using Andriod phone with Android Pie OS. I have the exactly same issue which is really annoying. I had to turn off and or notification for Arlo to make it goes away. However, it suddenly comes again sometime later... Arlo, please fix this issue ASAP

Re: Doorbell notification Won't go away

JamesC — Mon, 29 Oct 2018 18:12:48 GMT

You can swipe right on this notification, tap the gear icon and minimize the notification. This will clear it from the pull down drawer.

JamesC

Re: Doorbell notification Won't go away

beback — Mon, 29 Oct 2018 18:17:36 GMT

Hi JamesC,

Thanks for your reply. Actually, it doesn't go away by swiping right. If I minimize it, it comes back later soon. Restarting the device or accepting another doorbell call can get rid of it. That's really annoying me.

Re: Doorbell notification Won't go away

Ruffiano — Wed, 06 Feb 2019 19:54:04 GMT

I'm having the same issue. You can't swipe it away, disabling notifications will clear it teporarily, but it will come back and stay for good after. In addition I get duplicate notifications for EVERYTHING..... image is attached

I'm Using:

Android 8.0.0

Kernel 4.8.78-15104940

Build R16NW.G955USQU5CSA4

Arlo App Ver: 2.7.1_23406

Re: Doorbell notification Won't go away

ShayneS — Wed, 06 Feb 2019 22:06:22 GMT

Hi @Ruffiano

Have you tried to remove & reinstall the Arlo Mobile App and test again.

You can also clear the app cache and test again. You can do this by going to Settings > Storage (device care) > Storage > Apps > Arlo > Storage > Clear Cache

Re: Doorbell notification Won't go away

Ruffiano — Wed, 06 Feb 2019 23:11:22 GMT

I'll give that a try. I was relunctant to do so as I've heard that reinstalling the app was the cause of the multiple notifications, and each time you do it, you'll just add to the number of notifications. We'll see if that is the case.

Re: Doorbell notification Won't go away

ShayneS — Wed, 06 Feb 2019 23:31:57 GMT

@Ruffiano

You may also try contacting customer support regarding this issue before doing so? I have attached the link here for you - Arlo Tech Support

Re: Doorbell notification Won't go away

Ruffiano — Thu, 07 Feb 2019 21:48:10 GMT

I'll contacat support, as I thought, I am not getting 3 notifications for the same event.......

Re: Doorbell notification Won't go away

1234567890123 — Thu, 18 Apr 2019 22:58:31 GMT

Try going back to the gear, turn off notification and turn it back on. That worked for me. And for the record, telling someone to "reinstall the app" is like telling someone that to fix a car that won't start, they need to sell it and immediately buy it back. That's not really a solution for a buggy app.