topic Re: Doorbell Speaker Volume in Arlo Audio Doorbell

Doorbell Speaker Volume

motokochan — Sun, 04 Nov 2018 19:05:33 GMT

Has anyone else had issues with the volume of the doorbell when using the two-way audio? The sound of the person at the door is quite clear and loud on the phone, but when you speak back to the person at the doorbell it's very quiet even at 95% volume.

I've been in contact with Arlo support, and was told the engineering team could reproduce the issue, but the lack of comments on here about this issue make me wonder if the unit I have is just defective and an exchange for a new one would be a good idea.

Re: Doorbell Speaker Volume

jguerdat — Sun, 04 Nov 2018 20:55:03 GMT

"Loud enough" is subjective. The doorbell is powered by two AA batteries so the amplifier for the speaker can't exactly be high-powered. Add in the ambient noise and you can see where what works for some doesn't for others. That said, maybe it's the mic olume on your phone. Try a different device (computer?) to see if there's a difference.

Re: Doorbell Speaker Volume

Makaakjak — Sun, 04 Nov 2018 23:39:56 GMT

Same here, can barely hear it, planning on returning it, I can’t use it the way it is

Re: Doorbell Speaker Volume

JamesC — Mon, 05 Nov 2018 23:54:24 GMT

We understand some users are experiencing lower than expected volume levels with their Arlo Audio Doorbell, we are working on enhancements for this and will provide an update as soon as we have more information available.

JamesC

Re: Doorbell Speaker Volume

alien8d — Mon, 19 Nov 2018 22:44:38 GMT

Same issue, speaker volume is very tiny, like some 1950s radio.

Re: Doorbell Speaker Volume

Makaakjak — Mon, 19 Nov 2018 23:18:11 GMT

I just returned mine about 15 minutes ago, with no sound it was useless to me.

Re: Doorbell Speaker Volume

DeputyDog95 — Wed, 21 Nov 2018 20:34:41 GMT

Agreed. We live in a relatively quiet suburban neighborhood, and it's really hard to hear if even a car drives by.

My cell phone is at least 100% louder.

Would be nice if they added some adjustability with the volume.

Re: Doorbell Speaker Volume

Jeflores7 — Wed, 21 Nov 2018 21:40:35 GMT

Re: Doorbell Speaker Volume

motokochan — Thu, 22 Nov 2018 08:14:06 GMT

Agreed. I was near the end of the store return period and it didn't look like any update was forthcoming so I returned the doorbell and chime. Maybe I'll try again with it in 6 months to a year when the bugs are worked out if I don't get a different system before then.

Re: Doorbell Speaker Volume

ATM2019 — Thu, 22 Nov 2018 17:22:50 GMT

Just bought the arlo doorbell, but the sound at the doorbell is too low, even at 100% settings, planning to return if the problem is not solved!!

Re: Doorbell Speaker Volume

Jeflores7 — Thu, 22 Nov 2018 17:53:43 GMT

Useless with this volume!!!!! Arrrggghhh! Returning to store.

Re: Doorbell Speaker Volume

BradGalloway — Fri, 23 Nov 2018 18:09:07 GMT

Just finished connecting mine. My doorbell volume is 100% and can barely hear anything coming out of it. The mic isn't that great either. Can barely heare anything on my phoe or at the doorbell. Disappointed.

Re: Doorbell Speaker Volume

agwerner — Mon, 26 Nov 2018 00:04:34 GMT

Same issue. Almost impossible to hear anything from the speaker. Mic seems fine.

Re: Doorbell Speaker Volume

Gila_T — Tue, 27 Nov 2018 03:09:53 GMT

As others have reported, issues with the volume of the doorbell when using the two-way audio. Very low and breaks up. Base station is within 25 feet and a camera is within 6 feet. Kids cant hear it and they have much better hearing than I do.

Re: Doorbell Speaker Volume

CSELLINGTON — Thu, 29 Nov 2018 16:16:17 GMT

Clearly this is an issue with the new Doorbell product. The volume of my doorbell is so low at the highest setting there is no way I can communicate with people at my front door and that was the specific reason for this purchase. Short of returning the product, is the best course of action to log a support call so that if when a recall or fix is available we will be notified?

Please advise.

Thanks.

Re: Doorbell Speaker Volume

smad — Thu, 29 Nov 2018 23:14:50 GMT

Having the same issue with the volume at the doorbell being nearly impossible to hear. I have to be just a couple of inches away from the doorbell to try and understand what is being said. Going to call support and may just have to return.

SJM

Re: Doorbell Speaker Volume

JRH84 — Fri, 30 Nov 2018 20:25:58 GMT

Hi having the same issue has anyone found a resolve by chance? Its so low its not worth having as no one can hear me when i reply to the bell. Very disapointing other than the volume it seems great.

Re: Doorbell Speaker Volume

StevenL — Fri, 30 Nov 2018 21:16:25 GMT

I have been all through the Arlo program. Can someone advise where the doorbell volume selector is located? Some posters replied that theirs is set to 100%

Re: Doorbell Speaker Volume

agwerner — Sat, 01 Dec 2018 12:33:47 GMT

Once you’ve selected the doorbell, tap the three dots in upper right corner and select device settings. Then Audio settings. That’s on iOS app. May be different in other apps or website.

Re: Doorbell Speaker Volume

agwerner — Sat, 01 Dec 2018 12:35:02 GMT

Can you advise if there is any progress on this? Many of us are deciding whether to holdout or return.