topic Re: Doorbell call cell number in Arlo Audio Doorbell

Doorbell call cell number

wwweber — Sat, 27 Oct 2018 02:52:26 GMT

Is there a way for the doorbell to call and notify more than one cell phone?

Re: Doorbell call cell number

jguerdat — Sat, 27 Oct 2018 14:42:39 GMT

Yes - load the app on as many phones as needed. Be sure to turn off battery optimizations for the app to help out.

Re: Doorbell call cell number

JamesC — Mon, 29 Oct 2018 15:16:25 GMT

wwweber,

For instructions on how to do this, take a look here: How do I add friends to my Arlo account?

JamesC

Re: Doorbell call cell number

kmacard — Mon, 29 Oct 2018 15:44:36 GMT

Well, this doesn't seem to work for me. The doorbell works great, as expected with our Arlo camera setup. It calls my cell phone to alert me. So far so good. But, even though two other cell phones in our home have the Arlo app and work with the camera setup, they do not get alerted when there is someone at the door. So, please, how can I get this to work?

Re: Doorbell call cell number

JamesC — Mon, 29 Oct 2018 16:47:33 GMT

kmacard,

In your Grant Access settings for the primary account, do you have the doorbell shared with the other users?

JamesC

Re: Doorbell call cell number

kmacard — Mon, 29 Oct 2018 17:23:05 GMT

@JamesC wrote:

kmacard,

In your Grant Access settings for the primary account, do you have the doorbell shared with the other users?

JamesC

I do now! 🙂 Thank you. I figured I just had a setting wrong somewhere.

Re: Doorbell call cell number

MMARSKE — Thu, 29 Nov 2018 01:39:44 GMT

Access is granted but it still won’t ring on that additional phone

Re: Doorbell call cell number

rxgomez8 — Thu, 29 Nov 2018 03:49:44 GMT

I’m having the same issue.... Any solution?

Re: Doorbell call cell number

rxgomez8 — Thu, 29 Nov 2018 04:03:13 GMT

Re-synced the doorbell and now they both work....

Re: Doorbell call cell number

kmacard — Sun, 16 Dec 2018 19:24:32 GMT

Did you resync the doorbell to the chime or the base station?

Re: Doorbell call cell number

jguerdat — Sun, 16 Dec 2018 22:55:06 GMT

You can only sync the doorbell and chime to the base. The chime can then be paired to the doorbell.

Re: Doorbell call cell number

Mjgrant — Sat, 12 Jan 2019 20:47:44 GMT

My husband is the primary account, he shared all the devices with me and I can see both cameras and the doorbell on the home page of my app. However, the doorbell does not call my cell phone when activated, only my husband's. How do I fix this?

Re: Doorbell call cell number

kmacard — Sat, 12 Jan 2019 23:26:28 GMT

I'm no expert, but I believe that, on the main account, he needs to Grant Access to the doorbell to allow you to receive phone calls. Find that under Device Settings > Account > Grant Access.

Re: Doorbell call cell number

vancouver — Fri, 18 Jan 2019 18:41:54 GMT

One thing to note is that if you have an iPhone and you have your "do not disturb" on, Arlo will not ring you. Also, adding the arlo call as a Contact and "favorite" will also not push the call thorugh. DND must be off on phone. Hope Arlo finds a fix or work around for this in near future.