topic Re: Chime audio is bad - crackling and popping in Arlo Audio Doorbell

Chime audio is bad - crackling and popping

bborisbb — Mon, 12 Nov 2018 19:23:48 GMT

I'm getting garbled audio with the Chime when the doorbell is rung or when I'm testing melodies. It cracks and pops and doesn't sound smooth. I've tried three different outlets and all have the same issue. I've also tried different volume levels but with no luck.

Any idea what I can do to fix this? Is this a software issue or does it sound like a bad unit?

Re: Chime audio is bad - crackling and popping

JamesC — Tue, 13 Nov 2018 18:08:24 GMT

bborisbb,

How far away from the base station is the Arlo Chime? If you move it closer, do you still experience the same results?

JamesC

Re: Chime audio is bad - crackling and popping

bborisbb — Tue, 13 Nov 2018 21:54:35 GMT

It was one floor up from the hub. I tried moving it to the same room as the hub but it was exhibiting the same problem.

Re: Chime audio is bad - crackling and popping

JamesC — Wed, 14 Nov 2018 16:46:22 GMT

bborisbb,

I will reach out to you in a private message to gather more information on this topic.

JamesC

Re: Chime audio is bad - crackling and popping

stylo — Sat, 05 Jan 2019 02:41:21 GMT

I'm experiencing this same problem. Doesn't matter how close or far the chime is from the hub, or the volume level of the chime. Can you reply with your results on this non private thread for the rest of us with this issue, please?

Re: Chime audio is bad - crackling and popping

bborisbb — Sat, 05 Jan 2019 03:33:28 GMT

I've sent support evidence including detailed descriptions and video footage of the issue. I haven't heard back from them yet. Also, my Arlo Doorbell itself has started to exhibit the same crackling audio problem when it plays audio from my phone mic.

Re: Chime audio is bad - crackling and popping

Cindie — Fri, 18 Jan 2019 19:03:54 GMT

Please help me resolve the bad audio - crackling and popping.

Re: Chime audio is bad - crackling and popping

jguerdat — Fri, 18 Jan 2019 21:27:31 GMT

Swap at the store or open a case with support:

https://www.arlo.com/en-us/support/contact.aspx