topic Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean? in Arlo Audio Doorbell

Arlo Audio Doorbell mobile app - what is the meaning of the Device Setting "Call Setting - Mute"?

fastredcars — Sat, 17 Nov 2018 00:05:42 GMT

In the Arlo Audio Doorbell mobile app, what is the meaning of the Device Setting "Call Setting" "Mute"?

What does it control?

What happen when it is ON? OFF?

Doorbell Device Setting "Call Setting - Mute" - what does it mean?

fastredcars — Sat, 17 Nov 2018 00:16:02 GMT

(See attached mobile screenshot)

In the Arlo Audio Doorbell Mobile App, what is the meaning of the Device Setting "Call Setting" "Mute"?

What does it control?

What happen when it is ON? OFF?

Apparently the Device Setting "Call Setting" "Mute" is NOT shown on the myArlo webpage, and I don't know why.

Thanks for the help

Re: Arlo Audio Doorbell mobile app - what is the meaning of the Device Setting "Call Setting -

jguerdat — Sat, 17 Nov 2018 01:09:06 GMT

It determines whether the phone mic is muted when getting a call. Not sure why muted is the default.

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

TomMac — Sat, 17 Nov 2018 13:53:43 GMT

The mic on/off turns off the mic of the phone so the door bell does not pick up phone input... I usu leave the mic off.

Same thing, diff wording between app and web

Play with it, you can't hurt anything

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

QuintusPre — Sat, 22 Dec 2018 02:21:57 GMT

Can’t seem to get the “mute” setting to work on my wife’s iPhoneXR. Works perfect on my iPhoneX but the setting just doesn’t seem to work on the XR.

Anyone else have this problem. I’ve toggled the darn switch on/off, reset the app, re-downloaded the app and rebooted the phone. Nothing seems to work and I absolutely need that setting to stick! Any other ideas?

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

schumaku — Mon, 24 Dec 2018 18:40:41 GMT

In my understanding, this does reflect the default settings when accepting a Audio Doorbell call on the mobile.

Here on App v2.6.5_23400 (Pixel 2 Android 9 or Nexus 6P Android 8.1), I don't see the mute indicator is set according to the preset "Mute on".

However, if the settings has mute on, we have to touch the mute button twice before the audio from the phone to Doorbell will become available (by far not loud enough, but that's another issue).

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

Abmet — Fri, 28 Dec 2018 16:23:48 GMT

Doesn’t seem to work on my or my wife’s iPhone XS running latest OS and firmware. Have sent to mute but mute is not on when answering doorbell call.

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

QuintusPre — Sat, 29 Dec 2018 01:29:44 GMT

Works on iPhoneX and XR although my wife’s phone had to sign in with my account as opposed to her “shared” account.

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

JessicaP — Fri, 04 Jan 2019 22:08:50 GMT

Hi @Abmet,

Is the issue happening when you're on both the main account and shared (grant access) account on your iPhone XS? Have you tried to reinstall the app to see if that helps?

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

Abmet — Sat, 05 Jan 2019 01:35:04 GMT

Tested again. Appears to work on main account but not shared access.

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

ShayneS — Mon, 07 Jan 2019 18:16:08 GMT

@Abmet

What device is the shared account using? What is the OS?

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

QuintusPre — Mon, 07 Jan 2019 18:41:05 GMT

I have the same issue. I’m on iOS and had to sign my wife’s iPhone XR into the main account for the “mute” setting to work.

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

Abmet — Mon, 07 Jan 2019 20:24:28 GMT

Both phones are iPhone XS on iOS 12.1.2.

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

ShayneS — Tue, 08 Jan 2019 16:32:24 GMT

Have you tried to remove the granted account & re add it?

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

QuintusPre — Tue, 08 Jan 2019 17:16:43 GMT

Yes. That’s what I had to do for the doorbell to appear as a shared device. The mute setting, though, will not stick on the shared account.

I can certainly try again tonight.

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

Abmet — Thu, 10 Jan 2019 18:17:59 GMT

@QuintusPre did that work for you?

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

QuintusPre — Thu, 10 Jan 2019 23:51:21 GMT

Tried it again and shared access account does not respect the “mute” setting. Had to revert logging into the main account.

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

Abmet — Fri, 11 Jan 2019 01:46:18 GMT

Thanks for checking. It’s the same for me too, only works on the main account. Tested again after updating to the 2.7.0 iOS app also.

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

ShayneS — Fri, 11 Jan 2019 17:52:19 GMT

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Re: Doorbell Device Setting "Call Setting - Mute" - what does it mean?

QuintusPre — Fri, 11 Jan 2019 18:17:14 GMT

It’s a software glitch. I assume the company monitors it’s forum site for this type of issue. Not worth my time and energy to spend hours with support only to be told that it’s a glitch in the software.

I will wait for the issue to be resolved in a software update as I’m content with my current workaround.