topic Re: App won’t let log in in Community Feedback

App won’t let log in

blonde24 — Sat, 18 Dec 2021 17:32:43 GMT

1st time in 3 years and the app won’t work at all

Re: App won’t let log in

StephenB — Sat, 18 Dec 2021 18:45:06 GMT

@blonde24 wrote:
1st time in 3 years and the app won’t work at all

It would be helpful if you give us the phone/mobile device model, and the version of Android or iOS that device is running. Also, the version of the app you have installed.

Have you tried reinstalling the app?

Re: App won’t let log in

blonde24 — Sat, 18 Dec 2021 21:29:02 GMT

I have a brand new Apple 13 Pro yes I have uninstalled and reinstalled the app and it will not except my username and password yes they are correct yes I’ve even changed them I can get onto the Internet just fine on my computer. Also trying to use the app on a Samsung and that phone also will not allow us to login

Re: App won’t let log in

StephenB — Sat, 18 Dec 2021 22:43:41 GMT

Is the issue with two-factor authentication?

Or something else?

Re: App won’t let log in

blonde24 — Sun, 19 Dec 2021 00:22:50 GMT

No I can’t login at all it won’t take my email or password. I know that they work because I can login to my cameras on the computer the app does not work at all on my phone nor my Samsung phone and I have no support whatsoever no phone number or nobody that can help me figure it out I am about 24 hours away I’m going with another security system

Re: App won’t let log in

ShayneS — Tue, 21 Dec 2021 22:28:28 GMT

Hi @blonde24

Are you still experiencing this issue?