topic Re: How to delete account? in Community Feedback

How to delete Arlo account?

tedfine123 — Mon, 01 Nov 2021 14:51:42 GMT

Today I received an email from Arlo with the footer:

"This is a mandatory email notification to update you about important information regarding your Arlo product or account."

I haven't used my account in several years. I don't have a subscription. I want to completely delete my Arlo account. And I've wasted 30 minutes navigating Aro's f-ed up support (sic) system trying to do so.

The only discussions I see here on the board on this topic are before Arlo apparently decided to discontinue giving support. The virtual chatbot is worthless of course. The phone numbers I found online simply go to a recorded message saying that they decided to abandon giving personal support and that we should use the Arlo app for support.

Ok, I decided to play along: I re-installed and logged into the Arlo app and I don't see any way to delete an account or get a <checks notes> real, live person who can answer a simple question.

(YES, I'm frustrated!) ☹️

So, HTF do I delete my Arlo account, removing my entire account from Arlo. Surely customers have the right to delete, correct?!!

Sorry for the shouting.

TIA

Delete Account and Contact Info

Krankenstine — Fri, 29 Oct 2021 20:52:12 GMT

How do I delete my account and contact info. I haven't had an Arlo product for years. I have no associated devices on my account. I continue to get emails from Arlo. There is no ability to unsubscribe from these emails provided. When I try to contact support via chat, I'm told I don't qualify for support. I'd like my account deleted and contact information removed. Why is this so hard?

Re: How to delete account?

BeRad — Fri, 29 Oct 2021 21:38:00 GMT

I think I did it! I’ve tried off and on and also went through the looping customer service crap only to be told I don’t qualify to speak to customer service.

I finally broke down and bought a camera from their store. I went to customer service chatbot and said I was having trouble setting up a subscription. The agent came on and I said I wanted to cancel my account and cancel the order. He helped immediately, opened a ticket, etc. I cancelled the order within the hour (their rule). I got the ticket saying to update the ticket with a confirmation. Now we will see. Bye Arlo.

I figured at a minimum I would just return the camera costing them $ in shipping 2 ways.

Re: How to delete Arlo account?

VitoPau — Wed, 05 Jan 2022 01:39:32 GMT

Any luck with this? I am trying do the same but seems impossible.

Re: How to delete account?

Aironeforhvfd — Wed, 09 Mar 2022 22:00:17 GMT

Did this method work for you? I am beyond upset as to how hard Arlo makes it to stop auto payment and cancel my account. I have tried all the loops they recommend and they are still taking my money monthly for a service I have not had for over a year.

Re: How to delete account?

JamesC — Thu, 10 Mar 2022 21:47:11 GMT

Aironeforhvfd,

Please reach out to me in a private message with the email address you use to log in to your Arlo account and I will escalate the details of your concern to the care team.

JamesC