topic labels are broken in "community feedback" forum @Arlo in Community Feedback

labels are broken in "community feedback" forum @Arlo

arlo_mdfamily — Thu, 31 Dec 2020 02:47:34 GMT

if you try to post to "Community Feedback" (location), there are NO labels, but labels are required (BUG)!

Re: labels are broken in "community feedback" forum @Arlo

dcfox1 — Thu, 31 Dec 2020 18:50:00 GMT

@arlo_mdfamily wrote:

if you try to post to "Community Feedback" (location), there are NO labels, but labels are required (BUG)!

If (location) is that important to you just put it in your narrative.

Re: labels are broken in "community feedback" forum @Arlo

Needhelpplz — Thu, 21 Jan 2021 18:58:27 GMT

I have experienced the same BUG...is there a "Fix"...can't post question to the Community without a "label" and no label is acceptable !

Needhlpplz

Re: labels are broken in "community feedback" forum @Arlo

JessicaP — Fri, 22 Jan 2021 15:25:54 GMT

Hi Needhelpplz,

Make sure you're posting on the correct board to see the labels.

If you're posting on the correct board (such as "Arlo", "Arlo Pro", "Arlo Pro 2", etc.) but still don't see labels and are unable to post, please share a screenshot.

Re: labels are broken in "community feedback" forum @Arlo

DeanGilberry — Sat, 27 Mar 2021 17:33:36 GMT

No you can't make a post without adding the Label. I tried to make a discussion and it wouldn't allow me to post.

Re: labels are broken in "community feedback" forum @Arlo

DeanGilberry — Sat, 27 Mar 2021 17:33:58 GMT

This did not work for me

Re: labels are broken in "community feedback" forum @Arlo

Sasha_SF — Tue, 06 Apr 2021 23:36:06 GMT

I too am trying to post on the Community Feedback page but it will not complete because nothing I enter as a Label is acceptable (even though the labels appear to exist in the community elsewhere).

Re: labels are broken in "community feedback" forum @Arlo

aa1113 — Sat, 10 Apr 2021 22:17:02 GMT

Looks like you don't want us to post. It is not working. Anything you put under label is rejected. It doesn't allow you to submit

Re: labels are broken in "community feedback" forum @Arlo

dcfox1 — Sat, 10 Apr 2021 23:28:19 GMT

@aa1113 wrote:
Looks like you don't want us to post. It is not working. Anything you put under label is rejected. It doesn't allow you to submit

I just posted and did not need a label. You also posted without a label. So not sure what you mean.

Re: labels are broken in "community feedback" forum @Arlo

DesignoSLK — Fri, 16 Apr 2021 17:12:00 GMT

Same issue. I get this error message:

Correct the highlighted errors and try again.

Post flooding detected (community received posts of a unique message more than 1 times within 3,600 seconds)

Well yeah! Because I kept trying to find an acceptable LABEL!!

Re: labels are broken in "community feedback" forum @Arlo

Coresong — Sat, 24 Apr 2021 05:35:24 GMT

Your means of ensuring censorship, you have many very angry customers out there... guessing this is not the Public Relations you are seeking. I can imagine some techie getting their jollies at putting an insurmountable obstacle in the way of users.

I had the exact, spent time writing up a post ... only to get the post repeatedly rejected for lack of a label... of course nothing I put in the label field satisfied the programing.

I wager this was coded by the same idiot who decided to mandate a horrific 2 factor authentication system that is ruining your service.

Re: labels are broken in "community feedback" forum @Arlo

aa1113 — Sat, 24 Apr 2021 12:48:30 GMT

I had the same problem. Wrote my post and kept asking me for a label. Their IT sucks.
And they need to take the 2 step authentication. Very stupid. By the time you do all this the person is gone. It’s also a pain to have to have your other device close by Andrew then get to the site. If I had the main device available I wouldn’t need to check the cameras on the second

Re: labels are broken in "community feedback" forum @Arlo

Incas — Sun, 25 Apr 2021 09:52:52 GMT

None of the labels you mention are acceptable

Re: labels are broken in "community feedback" forum @Arlo

Incas — Sun, 25 Apr 2021 10:00:09 GMT

New posts require labels, you posted a reply so no label box. This is my second post and I noticed that right away.

Re: labels are broken in "community feedback" forum @Arlo

CLMcKenzie — Sat, 22 May 2021 18:50:26 GMT

Still no success, no labels are acceptable

Now perhaps tell me how to attach a screen copy. This isn't supposed to be that hard.

C McKenzie

Re: labels are broken in "community feedback" forum @Arlo

arlomatt1 — Fri, 06 Aug 2021 17:20:20 GMT

I was trying to post a new discussion to the "Community Feedback" board 2 days ago and came across the same issue. I spoke with an agent on the LiveChat for a while and explained the issue, even sent a screenshot. This thread is from December and there has been no progress (8 months!).

If there are any employees reading this, what is going on over there?

Re: labels are broken in "community feedback" forum @Arlo

TheLikestrucks — Mon, 09 Aug 2021 16:50:59 GMT

The Arlo app is super buggy and I have NEVER seen them fix one error or apply any bug fixes to the app in the 10 years I have had the Arlo Pro camera system. You can find hundreds of people with the same problem and you would think they would put out a patch, but no. Even after 10 years they won't fix anything so don't hold your breath otherwise you will just die from asphyxiation.

One big issue they have had from the first launch of the mobile app is with the filter function. Depending on the day it shows:

a) no cameras at all

b) some but no all of my camers

c) cameras from my first system that I had to return because 1 of 4 cameras was bad out of the box. These cameras physically have not existed for more than 9 years and still show up in the filter list from time to time. I setup the system with 3 cameras and when the 4th would not work I had to return the entire system because it was purchased as a 4-camera system. They couldn't just simply replace the one camera that did not work. The 3 cameras that were setup show up in the filter list of the completely new system. So now my 4-camera system lists 7 cameras in the filter list. BTW you cannot delete a camera from the filter list. which would have been a simple fix to the app. Hundreds of people have this problem,

Re: labels are broken in "community feedback" forum @Arlo

StephenB — Sat, 07 Aug 2021 11:03:07 GMT

@CLMcKenzie wrote:

Now perhaps tell me how to attach a screen copy. This isn't supposed to be that hard.

There is a photo icon in the toolbar that you can use. That will embed a screenshot or photo. Note that these won't show up until a mod reviews and approves them. Some of the toolbar controls might not show up until your posting count advances your rank - not sure about that.

You can also use the paper-clip below the text entry area. That attaches a file, but does not embed it.

@CLMcKenzie wrote:

Still no success, no labels are acceptable

Try either Installation or Troubleshooting

There are other choices, but those tend to be the most applicable.