topic Re: Arlo support has continued to get worse - when will support improve? in Community Feedback https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1806427#M5140 <P>Been trying to login to shopping page for the past several days and had no luck. Even after I reset the password, I get the same result. It does its thing but it continues to stay on the login screen. Had to checkout as a guest just to complete a purchase. Maybe it's a warning to prospective buyers not to purchase any Arlo products/services. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> No problems accessing My Arlo via web or phone app.</P> Fri, 01 Jan 2021 00:23:04 GMT GR2011 2021-01-01T00:23:04Z Arlo support has continued to get worse - when will support improve? https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1798716#M5124 <P>Arlo support has steadily declined in knowledge and responsiveness - is there a plan to improve Arlo support and if so, when?&nbsp;</P> Thu, 29 Oct 2020 17:23:11 GMT https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1798716#M5124 TheWord 2020-10-29T17:23:11Z HI @TheWord   Thank you for your feedback. Can you please... https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1798759#M5125 <P>HI <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/663116">@TheWord</a></P> <P>&nbsp;</P> <P>Thank you for your feedback. Can you please provide a little more detail regarding this complaint? Do you happen to have an open case number I can review.&nbsp;</P> Thu, 29 Oct 2020 18:13:44 GMT https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1798759#M5125 ShayneS 2020-10-29T18:13:44Z Re: HI @TheWord Thank you for your feedback. Can you please... https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1803714#M5137 <P>I'm another one - I cannot get my base station to recognize my cameras or vice versa. I've read and followed all the articles - re-booted, re-started, unplugged and did it all again.<BR /><BR />The "chat with an expert" bot isn't working - nothing ever comes up to enter a chat.</P> <P>The phone line isn't working - It still hasn't "called me back" - two requests over the past week!<BR />I am currently on my SECOND HOUR of perma-hold just to see if someone actually picks up the phone.<BR /><BR />You are taking a monthly fee out of my account for NO SERVICE!</P> Tue, 08 Dec 2020 17:11:35 GMT https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1803714#M5137 LafenGranny 2020-12-08T17:11:35Z Re: HI @TheWord Thank you for your feedback. Can you please... https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1803748#M5139 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/814428">@LafenGranny</a></P> <P>&nbsp;</P> <P>What are the status Leds displaying on the front of your base station?</P> Tue, 08 Dec 2020 20:02:31 GMT https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1803748#M5139 ShayneS 2020-12-08T20:02:31Z Re: Arlo support has continued to get worse - when will support improve? https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1806427#M5140 <P>Been trying to login to shopping page for the past several days and had no luck. Even after I reset the password, I get the same result. It does its thing but it continues to stay on the login screen. Had to checkout as a guest just to complete a purchase. Maybe it's a warning to prospective buyers not to purchase any Arlo products/services. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> No problems accessing My Arlo via web or phone app.</P> Fri, 01 Jan 2021 00:23:04 GMT https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1806427#M5140 GR2011 2021-01-01T00:23:04Z Re: Arlo support has continued to get worse - when will support improve? https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1806766#M5144 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/735221">@GR2011</a></P> <P>&nbsp;</P> <P>&nbsp; Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx " target="_blank">Arlo Tech Support</A></P> Mon, 04 Jan 2021 20:56:04 GMT https://community.arlo.com/t5/Community-Feedback/Arlo-support-has-continued-to-get-worse-when-will-support/m-p/1806766#M5144 ShayneS 2021-01-04T20:56:04Z