topic Re: My account has been deleted in Community Feedback

My account on Arlo website & support site has been deleted again. Stop deleting and restoring.

lk77_v2 — Tue, 31 Mar 2020 16:55:16 GMT

Hello,

my account on arlo website and arlo support site has been deleted again,

Please stop delete my accounts, and restore them...

thanks.

Edit :

i was able to login again in my arlo account, but know everything is gone, cameras / videos etc,,

like a fresh account.

Re: My account has been deleted

JessicaP — Tue, 31 Mar 2020 16:54:33 GMT

Hey lk77_v2,

Rest assure that we do not delete Arlo accounts. I would suggest for you to update your password and to set up two-step verification on your account to make sure your account is not compromised. You can read here to learn how to set up two-step verification: What is two-step verification and how do I set it up?

Re: My account has been deleted

lk77_v2 — Fri, 03 Apr 2020 07:24:23 GMT

I know you are deleting account sometimes, because my first account was deleted by verisure staff on dec. 2019, and i have proof of that. I've created another account with the same email on jan. 2020. And my support account has been deleted too, since i was able to register with the same email.

My account was unavaible from 03/25, i was unable to reset my password, my email was not found. I was later able to reset my password, but it's an empty account, with no camera at all.

https://community.arlo.com/t5/user/viewprofilepage/user-id/776622

https://community.arlo.com/t5/Arlo-Pro/Arlo-is-offline-since-1st-of-january-2020-Email-was-changed-and/m-p/1754950#M3511

My cameras are still online and i'm receiving 'motion detected' events, i need to recover those cameras.

Re: My account has been deleted

JessicaP — Fri, 03 Apr 2020 15:01:39 GMT

Hi lk77_v2,

Let me reach out to you via private message to gather more information from you.

Re: My account has been deleted

lk77_v2 — Tue, 07 Apr 2020 07:46:43 GMT

So it's seems that my old accound started to be unavailable from 25/03/2020, and that somehow a new account was created, i don't have created a new account myself, but perhaps a glitch in the reset password form has duplicated my account somehow, and now it's empty. This account was created on 30/03/2020 and it does not match.

I need to recover the account which was created on 26/01/2020

Re: My account has been deleted

umangdoshi — Fri, 17 Jul 2020 21:41:28 GMT

Having same issue. Account empty

This is stupidity

Re: My account has been deleted

JessicaP — Mon, 20 Jul 2020 14:27:01 GMT

Hi umangdoshi,

Let me reach out to you via private message to gather more information from you.

Re: My account has been deleted

PhonyThief — Fri, 11 Sep 2020 06:10:41 GMT

I would suggest for you to update your password and to set up two-step verification on your account to make sure your account is not compromised.