topic Re: Web Survey Not Working in Community Feedback

Web Survey Not Working

Jamestam — Sun, 05 Jul 2020 17:08:52 GMT

Web Survey doesn't work. It must have been programmed by the same people who program all of the arlo software and firmware. I have made 3 attempts, but only get:

"An Unexpected Error has occurred.

Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 3E5D55B8.
Click your browser's Back button to continue."

I can't find the Error Code anywhere online. I found nowhere else to report this, so I'm just going to post it here, I just wanted to **bleep** about how my monthly subscription has almost doubled despite having no additional equipment or features.

Re: Web Survey Not Working

JessicaP — Mon, 06 Jul 2020 22:32:03 GMT

Hi Jamestam,

Could you let us know which survey you are referring to?

Re: Web Survey Not Working

Jamestam — Tue, 07 Jul 2020 15:09:45 GMT

It was a popup survey asking for feedback, the only one i have seen. I'm sorry that i can't be more descriptive. I thought the screenshot of the error would be helpful enough

Re: Web Survey Not Working

JessicaP — Tue, 07 Jul 2020 19:58:52 GMT

No worries, knowing that it's the pop-up survey from this website is more than enough. I've shared this to the relevant team and they are looking into this. Thanks for letting us know.