topic Re: Need help. Can't log in. Can't chat. in Community Feedback

Need help. Can't log in. Can't chat.

Moe52 — Sat, 26 Oct 2019 05:56:51 GMT

Arrrrg!! Contact Us says if I am in warranty, to start a case at this page:

but when I enter email and password, nothing happens. I reset the password, still fails. Stuck.

JessicaP — Mon, 28 Oct 2019 22:40:41 GMT

Hey Moe52,

Try using a different browser or run on incognito mode and use this link to see if that helps: Arlo Support Team

Moe52 — Tue, 29 Oct 2019 00:18:17 GMT

Using another browser worked -- but could you turn in a bug report? Your login really should work for all popular systems, yes?

I'm on Safari on Mac (OS X 10.14.6).

JessicaP — Tue, 29 Oct 2019 15:06:42 GMT

Let us know which browser you had problems with and we'll share your feedback to the relevant team.

Moe52 — Tue, 29 Oct 2019 15:59:05 GMT

I already gave that:

> I'm on Safari on Mac (OS X 10.14.6).

It works ok with Chrome.

JessicaP — Tue, 29 Oct 2019 20:56:30 GMT

Thanks for clarifying on that. I'll share this over to the relevant team.