topic "Continue" button for Live Chat does not work. in Community Feedback

"Continue" button for Live Chat does not work.

Fmello — Mon, 08 Oct 2018 20:23:17 GMT

The "Continue" button to start a live chat with tech support on their website does not do anything. I've pressed it multiple times to start a live chat...nothing happens.

Re: "Continue" button for Live Chat does not work.

TomMac — Tue, 09 Oct 2018 00:27:39 GMT

It does appear to be a dead link.... Did you try the phone number?

Re: "Continue" button for Live Chat does not work.

Fmello — Tue, 09 Oct 2018 00:55:22 GMT

No. The live chat worked last week. Unfortunately, I got disconnected partway through troubleshoot w/tech support. I went back to the support page to try again and the chat link disappeared.

Re: "Continue" button for Live Chat does not work.

JessicaP — Tue, 09 Oct 2018 15:38:13 GMT

Hey @Fmello,

Are you still having problem with the Live Chat? It should be working.

Re: "Continue" button for Live Chat does not work.

Beenoskilld — Wed, 10 Oct 2018 08:39:51 GMT

I'm having the same issue,

Using https://www.arlo.com/ContactUs/Chat.aspx
Fill in my name, email, country and product. Click continue and nothing happens

Re: "Continue" button for Live Chat does not work.

JessicaP — Wed, 10 Oct 2018 15:57:22 GMT

Hey @Beenoskilld,

Have you tried using the chat through incognito mode or through a different browser? Try to give it a few minutes for the chat to load up.

Re: "Continue" button for Live Chat does not work.

Nveer — Fri, 16 Nov 2018 15:14:59 GMT

Safari: Button does not launch the chat Window

Firefox: Button does not launch the chat window

Chrome: Launched the chat window but presents a message that chat may only be launched from a button....which I did (see attached screenshot).

I really want to get help with my broken camera...not get help with the help product.

Re: "Continue" button for Live Chat does not work.

JessicaP — Fri, 16 Nov 2018 16:16:58 GMT

Hey @Nveer,

Are you experiencing these problems when trying to run it through incognito mode? If you are still experiencing this problem, I have sent you a PM to help create a case for you.

Re: "Continue" button for Live Chat does not work.

Nveer — Fri, 16 Nov 2018 16:37:31 GMT

Thanks for your reply. Opening the chat window in incognito mode worked for Chrome but not in Safari or Firefox. Seems strange that I'd have to do it in incognito mode at all.

Re: "Continue" button for Live Chat does not work.

Dunndeal3 — Sat, 20 Apr 2019 03:52:00 GMT

I'm having the same issue.

Re: "Continue" button for Live Chat does not work.

JessicaP — Mon, 22 Apr 2019 16:36:14 GMT

Hi @Dunndeal3,

Make sure you have the latest version for Google Chrome and Mozilla Firefox. If you're still having problems, try to clear out your cache/cookies and restart your browser. Or try on incognito mode.

Re: "Continue" button for Live Chat does not work.

Dunndeal3 — Mon, 29 Apr 2019 19:40:29 GMT

Thanks. Luckily I got my question answered but I'll think of those steps if I run into the same problem in the future.

Re: "Continue" button for Live Chat does not work.

typace — Thu, 09 May 2019 14:25:48 GMT

I tried all of these steps and nothing still loads. It will open the chat window and nothing ever comes up. Even tried letting it sit and wait for to load but it stays on a blank white page.