topic Re: Live Chat Support in Community Feedback

Live Chat Support

sspring92 — Thu, 18 Oct 2018 16:51:49 GMT

I've been trying to get chat support for sometime now. But it always times out. Anyone know the hours?

Re: live chat support

Wklovelace3 — Sun, 01 Jul 2018 21:48:18 GMT

I can never get it to connect no matter what time of day. The support is awful. Worst ive seen for any business

Re: live chat support

ssankar1000 — Thu, 18 Oct 2018 02:05:42 GMT

I am also just a user, but have played arround with a product (say struggled using the product with no support, and things dont work)

However, having spent the money, we may just struggle with it further as returning and claiming refund is probably only a dream

Try to login after stopping the antivirus software temporaily, This seems to work well for me.

If possible describe what step you are seeing the problem, I will share my experience and be of any help if possible

Thanks

Srini

Re: live chat support

Joopster — Fri, 26 Oct 2018 15:36:19 GMT

Chat Support is dreadful.

Netgear needs to get its act together.

Re: Live Chat Support

mward1308 — Thu, 01 Nov 2018 04:20:11 GMT

I use Chrome and the only way that I can get chat to work is to start an incognito window first. It seems that some add-ons can affect the ability to connect to chat. I have several add-ons and instead of trying to disable them one at a time I find it is just easier to start the incognito window.

Re: Live Chat Support

ssankar1000 — Thu, 01 Nov 2018 05:13:32 GMT

thanks for sharing the finding.

I have been disabling Kaspersky Antivirus to temporarily login to arlo

Re: Live Chat Support

Teesea — Wed, 21 Nov 2018 14:46:54 GMT

I find that Live Chat doesn't work using the Apple Safari browser 12.0.1. If I use Chrome then I don't have any issues connecting.