topic Re: I NEED TO SPEAK TO SOMEONE AT NETGEAR CORPORATE ABOUT MY HORRIBLE ARLO CUSTOMER SERVICE EXPERIEN in Community Feedback

I NEED TO SPEAK TO SOMEONE AT NETGEAR CORPORATE ABOUT MY HORRIBLE ARLO CUSTOMER SERVICE EXPERIENCE

scottm9704 — Thu, 05 Jul 2018 18:05:47 GMT

I am complete disgusted, tired and fed up. I've been dealing with level 1 and now level 2 customer support (out of Netgear's) Philippine call center for a month now trying to get 2 of my Arlo Pro 2 cameras replaced and I still don't have my replacements. The latest screw up had them finally shipping one of the cameras (I still don't know why they didn't send both) to an incorrect address. You couldn't design customer service this bad if you tried!

Here are all of the case and RMA numbers that I had for the same issue. It's insane!:

Case numbers:
- 30217###
- 30144###
- 30217###
- 40009###
- 40032###
RMA numbers:
- 2035###
- 2035###
- 3368###
- 532###
- 532###

Someone who cares about the Netgear/Arlo consumer experience needs to give me a call immediately.

Re: I NEED TO SPEAK TO SOMEONE AT NETGEAR CORPORATE ABOUT MY HORRIBLE ARLO CUSTOMER SERVICE EXPERIEN

JamesC — Thu, 05 Jul 2018 18:03:55 GMT

I apologize for the poor experience. I have escalated your support case and requested an update on the RMA status. An agent should reach out to you with an update shortly.

JamesC

Re: I NEED TO SPEAK TO SOMEONE AT NETGEAR CORPORATE ABOUT MY HORRIBLE ARLO CUSTOMER SERVICE EXPERIEN

J-E-V — Tue, 09 Oct 2018 08:54:18 GMT

Have you received your cameras yet?

I am experiencing the same and have been waiting for my cameras for over 3 months!!!

James (the community support assistant) contacted me the same as you and i was given yet another case no. but still nothing...

hope your experience has been better

Re: I NEED TO SPEAK TO SOMEONE AT NETGEAR CORPORATE ABOUT MY HORRIBLE ARLO CUSTOMER SERVICE EXPERIEN

J-E-V — Mon, 05 Nov 2018 10:38:54 GMT

Did anyone call or answer you?
I’m still waiting 4 months for replacements and they have my cameras !!!

Re: I NEED TO SPEAK TO SOMEONE AT NETGEAR CORPORATE ABOUT MY HORRIBLE ARLO CUSTOMER SERVICE EXPERIEN

JamesC — Mon, 05 Nov 2018 22:18:06 GMT

J-E-V,

I will reach out to you in a private message and provide an update.

JamesC