topic Re: Email for Support in Community Feedback

Email for Support

Caty-did — Sat, 17 Mar 2018 17:24:10 GMT

I just want to email Arlo support! I click "support" on the home page, I select "email support", sign in to my account and begin my email in the dialog box, only to have the screen default to the overall support page - with no email option available.

I've tried other browsers - same issue.

Does ANYONE have an email address for Arlo? Please share.

Re: Email for Support

jguerdat — Sat, 17 Mar 2018 23:20:02 GMT

Unfortunately, you can't - it was removed if chat is available. I whined to no avail.

Re: Email for Support

Caty-did — Sun, 18 Mar 2018 00:03:55 GMT

Well that's a bit crazy, isn't it?

So, instead of getting a message that says "email not available" it makes me sign in, then just converts to a screen without email as an option, making people like me waste my time with this thread, and other users' reading and answering. That doesn't make any sense either.

Re: Email for Support

timlah79 — Sat, 07 Jul 2018 21:20:38 GMT

These replies are not accurate (at least not currently accurate as of today 7/7/2018). Yes it is very frustrating but you can "email" them by creating a support ticket.

To "email" them is to actually create a case within your Netgear account: Once logged into your *Netgear* account and having registered your Arlo product, it takes a few steps. Go to My Support and follow the prompts. You'll be able start a case and track responses through the support portal.

In regards to the chat... I just filled out the chat form widget from the Arlo support page only to get a message, "Thanks! We�re ready to help you with this product." followed by "Chat Unavailable."

Re: Email for Support

tokyoarlo — Wed, 17 Oct 2018 23:32:31 GMT

I went to the support page and it required me to register the product, but the Arlo serial number is not recognized.

Re: Email for Support

JessicaP — Thu, 18 Oct 2018 15:28:33 GMT

Make sure that you are going to the correct website, which is here.