topic Re: Not receiving forum notifications of new replies in subscribed forum threads in Community Feedback

Not receiving forum notifications of new replies in subscribed forum threads

ant — Mon, 17 Sep 2018 15:37:25 GMT

Hello.

I used to get notification's red numbers in the forum when logged in to take me to https://community.arlo.com/t5/notificationfeed/page web page. However, its Notification feed had been saying "You don't have any notifications. Try posting a new topic or question to see some activity here." for the last few weeks even though I see new posts in my subscribed forum threads.

Is there a problem with the forum's notification system due to its recent Netgear->Arlo changes?

Or is it just me?

Re: Not receiving forum notifications of new replies in subscribed forum threads

jguerdat — Mon, 17 Sep 2018 15:37:35 GMT

It appears to be something due to the Arlo split. I reported it a couple of days ago.

Re: Not receiving forum notifications of new replies in subscribed forum threads

ant — Mon, 17 Sep 2018 15:37:56 GMT

@jguerdat wrote:

It appears to be something due to the Arlo split. I reported it a couple of days ago.

Thanks. Did you report it in public? If so, then what is the URL so I can read and subscribe?

Re: Not receiving forum notifications of new replies in subscribed forum threads

jguerdat — Mon, 17 Sep 2018 15:38:10 GMT

No, I used internal contacts.

Re: Not receiving forum notifications of new replies in subscribed forum threads

JessicaP — Mon, 17 Sep 2018 15:38:23 GMT

This is a known issue on our end where some users might not receive forum notifications of new replies in subscribed forum threads. Our team is currently looking into this and will provide updates whenever we hear back. We appreciate your patience regarding this!

Re: Not receiving forum notifications of new replies in subscribed forum threads

ant — Sat, 13 Oct 2018 18:18:27 GMT

It looks like the issue was finally (resolv/fix)ed.