topic Re: Who decided to do this update over the holidays? in Community Feedback

Who decided to do this update over the holidays?

rex67 — Tue, 29 Dec 2015 15:31:04 GMT

All cameras are offline and have no access to them since I'm many miles away. This was the main reason I bought these things. Very poor decision to deliver a firmware upgrade while many people are still away from home.

Re: Who decided to do this update over the holidays?

JamesC — Wed, 30 Dec 2015 22:14:52 GMT

rex67,

Do you know if the base station is offline as well? Are you aware of any power outages that may have occurred while you were away?

JamesC

Re: Who decided to do this update over the holidays?

rex67 — Wed, 30 Dec 2015 22:37:58 GMT

No it happened right after the update and my other brand camera is still working so not a power outage. Base station is offline due to firmware update too.
I understand there may be issues with each update, I just question the decision of doing it over the most popular travel season of the year when many people are away from their homes. I may like the new updates but the if it completely disables my cameras then you've stripped them of their core value. Wait till mid- January for major updates when most people are back from the holiday.