https://community.arlo.com/t5/Caught-in-the-Act-Videos/opened-the-camera-to-replace-the-battery-amp-the-wires-broke-off/m-p/1949688#M696 <P>If you’re going to force me to get a subscription to contact customer service re: a damaged camera, I opened the camera to replace the battery &amp; the wires broke off from the connection. Sounds like a factory defect to me but I can’t get assistance because I don’t have a subscription. Horrible customer service!!&nbsp;</P> Wed, 02 Oct 2024 16:01:23 GMT Phoenix5393 2024-10-02T16:01:23Z https://community.arlo.com/t5/Caught-in-the-Act-Videos/opened-the-camera-to-replace-the-battery-amp-the-wires-broke-off/m-p/1949688#M696 <P>If you’re going to force me to get a subscription to contact customer service re: a damaged camera, I opened the camera to replace the battery &amp; the wires broke off from the connection. Sounds like a factory defect to me but I can’t get assistance because I don’t have a subscription. Horrible customer service!!&nbsp;</P> Wed, 02 Oct 2024 16:01:23 GMT https://community.arlo.com/t5/Caught-in-the-Act-Videos/opened-the-camera-to-replace-the-battery-amp-the-wires-broke-off/m-p/1949688#M696 Phoenix5393 2024-10-02T16:01:23Z https://community.arlo.com/t5/Caught-in-the-Act-Videos/opened-the-camera-to-replace-the-battery-amp-the-wires-broke-off/m-p/1949736#M697 <P>Looking into the devices they all seem to be about 5 years old which would be out of warranty. Is this from one of those devices or was this from a newer device?</P> Mon, 11 Mar 2024 14:35:56 GMT https://community.arlo.com/t5/Caught-in-the-Act-Videos/opened-the-camera-to-replace-the-battery-amp-the-wires-broke-off/m-p/1949736#M697 BrookeN 2024-03-11T14:35:56Z