topic Re: Subscription upgrade for international user in Buying Options & Tips

Subscription upgrade for international user

hrkyg — Mon, 26 Sep 2016 15:33:55 GMT

Would you please let international user to upgrade subscription option?

Re: Subscription upgrade for international user

JamesC — Mon, 17 Aug 2015 19:26:29 GMT

hrkyg,

There are several international user subscriptions available for Arlo. Please refer to the following table to see availablity in your area:

Regards,

JamesC

Re: Subscription upgrade for international user

hrkyg — Mon, 17 Aug 2015 21:00:20 GMT

Thank you for reply.
I am living in Japan, where you do not provide any subscriptions. Do you have any plan to offer subscriptions in near future?

Re: Subscription upgrade for international user

JamesC — Tue, 18 Aug 2015 19:49:39 GMT

hrkyg,

I do not have anymore information regarding subscription availability in Japan. Keep an eye on release notes for a potential future subscription availability. Please let me know if you have any additional questions!

Thank you!

JamesC

Re: Subscription upgrade for international user

AcidHawk — Wed, 09 Dec 2015 13:14:33 GMT

I am based in Singapore and I plan to have 3 base stations and 15 cams. Can you confirm if I can subscribe to the elite plan??

Re: Subscription upgrade for international user

JamesC — Wed, 09 Dec 2015 17:57:24 GMT

AcidHawk,

At this time subscription for Premier and Elite plans in Singapore are not available. This however would not restrict you from using the Basic Plan. You would be able to have the same 3 base stations and 15 cameras spread across 3 separate accounts with 1 base station and 5 cameras per account.

For more information on plan availability based on location take a look at the following article: What are the available Arlo subscription plans and how much cloud storage is available?

JamesC

Re: Subscription upgrade for international user

bernarddiab — Mon, 01 Feb 2016 09:26:57 GMT

JamesC,

With all my due respect to the Arlo team, and my appreciation to their products and services, I am really surprised and find it ridiculous to know that the premium and elite plans are not be enabled all over the world...

This will limit thousands of users to connect only 5 cams... In such case the Arlo team should consider giving the chance to international users to add more cams

Regards,

Re: Subscription upgrade for international user

JamesC — Tue, 02 Feb 2016 18:24:38 GMT

bernarddiab,

We are actively working on launching our subscription plans in more countries. We cannot provide a date at this time but encourage users to check back often for an updated list of countries: Where are Arlo cameras sold and what service plans are available?

JamesC

Re: Subscription upgrade for international user

AcidHawk — Fri, 12 Feb 2016 04:06:39 GMT

There is a workaround with 2 challenges :
1) VPN at router level to the US and setup your Arlo base station over this VPN Router.
2) Credit Card must be usable to bill under a US address.

Tested and proven to work.

Re: Subscription upgrade for international user

Zarif — Wed, 09 Mar 2016 21:36:24 GMT

Hi,

If I upgrade from Basic to Premier in USA, can I use more than 5 cameras in Brazil ?

Thanks

Re: Subscription upgrade for international user

jguerdat — Wed, 09 Mar 2016 23:58:26 GMT

You should wait for a real answer but I believe as long as you use a US credit card the subscription will work.

Re: Subscription upgrade for international user

JamesC — Thu, 10 Mar 2016 16:21:14 GMT

Zarif,

If the account is created and paid for in the US where Premier and Elite subscriptions are available, then yes.

You can then take the system anywhere and it will operate under that subscription plan.

JamesC

Re: Subscription upgrade for international user

Schorschi — Sat, 12 Mar 2016 07:19:49 GMT

Zarif wrote:
If I upgrade from Basic to Premier in USA, can I use more than 5 cameras in Brazil ?

I guess so, though, I'm not 100% certain. If you have a US-credit card to pay for the subscription, I guess it may not matter where the cameras are located. But I don't really know for sure.

Re: Subscription upgrade for international user

priyak — Mon, 12 Sep 2016 06:08:43 GMT

Hi:

Thanks for sharing the subscription upgrade for international user. I'm based out of India and I have purchased Arlo wifi cameras. Would you please confim the ways for me to subscribe from India for cloud storage?

Are there any plans for adding India in their coverage in future?

Thanks,

Priya

Re: Subscription upgrade for international user

JamesC — Mon, 12 Sep 2016 20:52:54 GMT

priyak,

I do not have any information at this time on when subscription plans will be available in India. When subscription plans become available, the list in this article will be updated: What are the available Arlo subscription plans and how much cloud storage is available?

I encourage you to keep an eye on this article as additional countries will be added in the future.

JamesC