topic Re: Special offers for existing Vuezone users in Buying Options & Tips

Special offers for existing Vuezone users

Spacejamz — Mon, 26 Sep 2016 01:27:10 GMT

Is there any information available for the special offers that will be given to existing Vuezone users?

Re: Special offers for existing Vuezone users

coastalcarolina — Tue, 06 Jan 2015 10:37:27 GMT

**BUMP**

I, as well as relatives and friends that have the Vuezone system are also waiting for the special offers.

Netgear - Any updates on this?

Re: Special offers for existing Vuezone users

AnthonyArmato — Tue, 06 Jan 2015 18:14:07 GMT

Well, Arlo is available on Amazon for purchase yet we're not being offered a discount yet ?

Re: Special offers for existing Vuezone users

David_NG — Wed, 07 Jan 2015 18:47:48 GMT

Existing Vue Zone customers will most likely be contacted by E-mail once they send out the offers. As far as an ETA It has not be announced yet

Re: Special offers for existing Vuezone users

coastalcarolina — Wed, 07 Jan 2015 10:40:41 GMT

David,

Please update us when you know as to when these will be sent out/ if you get any more info on the specials.

I'm sure Netgear has many Vuezone customers eagerly awaiting this.

I would have ordered an Arlo system already, but alas I am waiting for the specials...

Re: Special offers for existing Vuezone users

markbento — Fri, 16 Jan 2015 19:55:28 GMT

Is there any more info on this ? i have the vuezone with 3 camaras on it will these also be able to be used with this system 350.00 is a big hit when vuezone was a lot less any idea how much of a cut in price we will be getting ?

thanks

Mark

Re: Special offers for existing Vuezone users

David_NG — Fri, 16 Jan 2015 21:09:26 GMT

markbento wrote:

Is there any more info on this ? i have the vuezone with 3 camaras on it will these also be able to be used with this system 350.00 is a big hit when vuezone was a lot less any idea how much of a cut in price we will be getting ?

thanks

Mark

So far there hasn’t been any more information released about existing Vuezone customers and or special offers. I will do my best to keep everyone updated about this matter. To answer your question about Vuezone cameras they are not compatible with the new Arlo system. Only Arlo cameras will work with the Arlo system.

Always happy to help

The Arlo Team

Re: Special offers for existing Vuezone users

Spacejamz — Mon, 26 Jan 2015 15:48:26 GMT

I apologize if I sound a bit frustrated but this is a bit ridiculous that we haven't heard anything about a special offer yet...

I received an email from Netgear on November 7 thanking me for my loyalty and mentioning the special offers that we would receive in the near future to try the Arlo system.

That was nearly 3 months (80 days) ago...Why is it taking this long? Are they just hoping that Vuezone users just bite bullet and pay full price??

Re: Special offers for existing Vuezone users

David_NG — Tue, 27 Jan 2015 01:23:06 GMT

Spacejamz wrote:

I apologize if I sound a bit frustrated but this is a bit ridiculous that we haven't heard anything about a special offer yet...

I received an email from Netgear on November 7 thanking me for my loyalty and mentioning the special offers that we would receive in the near future to try the Arlo system.

That was nearly 3 months (80 days) ago...Why is it taking this long? Are they just hoping that Vuezone users just bite bullet and pay full price??

I’m sorry to hear that you’re frustrated. NETGEAR is working hard on trying to provide the best offer possible to its Vue Zone customers. We are not expecting our Vue Zone customers to “bite the bullet” or to “forget about receiving a special offer.” NETGEAR is trying to provide the best option to it’s Vue Zone customers who wish to upgrade to Arlo. Sometimes these things can take time because of the details and plans that go into them. I will do my best to keep everyone informed about any release date of the special offer NETGEAR has planned.

The Arlo Team

David

Re: Special offers for existing Vuezone users

AnthonyArmato — Tue, 27 Jan 2015 22:17:44 GMT

With some of the issues I'm reading about it almost seems to me as if the current Arlo customers are beta testing it for us before they release the "special offer" to current VueZone customers. LoL

I'm holding out for the special offer though. Just getting annoyed that it's taking so long.

Re: Special offers for existing Vuezone users

GadgetGuy — Fri, 30 Jan 2015 02:02:31 GMT

I so feel the same way. For over a year I was paying to "beta test' vue zone. After all the Feedback they received from their loyal customers, , instead of fixing them, netgear went out and developed a new system. Not compatible. No discounts for current users.
If looks just like the Turbo Tax fiasco. It took a couple of months, but after over 3,000 emails and thousands of one start ratings on Amazon, they are now taking care of the loyal customers and providing them with a refund. Because they were not honest. And yesterday, Intuit CEO posted a note to all saying: "We screwed up".
Now I see users providing feedback about Arno on Amazon .for what? So Netgear can come up with Arno II. And also not make it compatible?
And even more interesting, if you go to Amazon now, you will see that many 'customers' received free cameras as part of a friends of netgear program. All working hard to provide positive reviews. All great reviews. So for great reviews, a free camera.. For loyalty, nothing.
Shame on you Netgear.

Re: Special offers for existing Vuezone users

AnthonyArmato — Tue, 03 Feb 2015 05:11:17 GMT

Interesting.

Re: Special offers for existing Vuezone users

GadgetGuy — Sat, 07 Feb 2015 13:56:52 GMT

All, I received a message from Arlo. It looks like they are listening to their early adopters, now let's wait for some action.
I will post it here as soon as the notify me of their plan.

Re: Special offers for existing Vuezone users

EckellCW — Sun, 08 Feb 2015 03:53:05 GMT

I received the same answer on special offers this evening. Since I am new to the VueZone product (about 6 months), does anyone have a best guess on the timing of an Arlo special offer? What is the feeling about Arlo 1.0 vs a future 2.0? Would it likely be a software or hardware upgrade?

Re: Special offers for existing Vuezone users

Spacejamz — Sun, 15 Feb 2015 18:46:27 GMT

Dave, has there been any updates or news on when we might expect these special offers?

My Vuezone subscription ends next month so any good news would be appreciated.

Re: Special offers for existing Vuezone users

TomMac — Sun, 15 Feb 2015 20:21:46 GMT

nothing yet, still waiting too

Re: Special offers for existing Vuezone users

GadgetGuy — Thu, 19 Feb 2015 18:21:26 GMT

The 'working hard' is sure taking a while. Are they really working hard or just hoping that we forget about it.
How long does it take to make a decision?
This is just unfair business practice. I think it's time to take our complaints to a more public forum. Maybe they will work 'harder'. Please reply to us in private, but don't forget to also reply to the hole community. Your answers should be public, like our questions.
This is very frustrating.

Re: Special offers for existing Vuezone users

Spacejamz — Thu, 19 Feb 2015 18:48:35 GMT

I have given up and gotten a Swann 1080p system that will be professionally installed. It will cost alot more but at least it will provide all of the features I am looking for. I won't have to worry about the delayed recording start anymore...

Good luck to everyone else!!!!

For you existing Vuezone users, make sure your account isn't set to auto renew. Mine was and I am glad that I unchecked it...

Re: Special offers for existing Vuezone users

GadgetGuy — Thu, 19 Feb 2015 21:02:25 GMT

Absolutely SpaceJamz. I actually just came to the same realization. Why am I here begging Netgear-Arlo-Vuezone ( I don't even know what to call them). We do have options out there now. Why would I be loyal to a company that cares less about their clients. Thanks for making a point. I don't know what I was thinking.
Here is the set up I will have as soon as I return from my vacation.
For outdoor, one ring.com in the front of the house and one in the back. That covers almost 360 degrees of the area. Plus it has sound, and two way communication. I can talk with the FedEx guy from Paris as he delivers my box in NY, see him, hear him, as soon as he walks into the doorway or rings the bell.
For the indoors (not as important if you have a product that works well outside, and it needs to be charged once a year via USB without false low battery alerts), I might get the canary.is. A real intelligent security system. And I will take with me at least 8 of their current customers, just as a matter of principle, since I'm the one who convinced them to get Vuezone.
I went to the ring.com Facebook page today, posted a comment, and in less than 10 minutes I had an answer. Posted on Facebook and sent to my email. Excellent customer support and I'm not even a customer yet.

Re: Special offers for existing Vuezone users

TomMac — Fri, 20 Feb 2015 15:14:19 GMT

Sorry to hear you both aren't happy....

I've had Vuezone from the start ( btw, orig it was Avaak I believe) and tho there were some growing pains, it ended up working well for me. Even back then when Netgear took over, their customer service for me has always been great.

Arlo is the second gen , so to speak... There have been great improvements since v1... and yes, some stumbling blocks along with the startup, but IMO, the tech response has been very good too. ( btw, can't think of any program that hasn't required updates now and then )

Many of the problems/complaints I see ( that can't be solved ) arrise from trying to make/change the product into soething it wasn't designed to be.

Arlo isn't a full time security system, tho a good addition to one. It wasn't meant to stream full time, nor have wires.

But it does shine within it's design, in that it's easily moved, takes good vids, waterproof,etc. For me it works just fine.

Hope you find a product that suits your needs.