topic Re: International Subscriptions in Buying Options & Tips

International Subscriptions

eknkc — Mon, 03 Oct 2016 04:16:27 GMT

Hi,

So I got both a 3 cam wireless set and an Arlo Q. Great. Now that I wanted to subscribe, I've learned that it's impossible in my country.

I mean, ok, you haven't officially launched this thing here maybe. But your distributor is selling these devices and I can't wrap my head around the technical burden you went through to validate my IP address with the supported countries. I have a credit card that works on any US vendor. Amazon will sell me stuff from US and ship it. How on earth are you restricting this on puspose? This is not a technical issue you face. This is something you enforce by putting time / effort in. I've only seen this on subscription music / video services due to content creator restrictions. Not on a product service.

I'm extremely disappointed.

I don't care when you'll release subscriptions in country X. When / Will you release a global service like every other ONLINE service does for the last 10 years?

Thanks.

Re: International Subscriptions

JamesC — Mon, 11 Apr 2016 19:02:01 GMT

eknkc,

Subscription plans are not yet available in all countries. For more information on subscription availability take a look at this article: Where are Arlo cameras sold and what service plans are available?

JamesC

Re: International Subscriptions

Dominicdegannes — Sun, 17 Apr 2016 23:34:29 GMT

i agree with this guy im totally disapointed i can have 5 cameras in my country but not 6! how stupid is that? i too have a credit car that is accepted almost everwhere online so what could possibly be the problem??

Re: International Subscriptions

JamesC — Mon, 18 Apr 2016 20:04:03 GMT

Dominicdegannes,

In order to utilize more than 5 cameras, your account would require a subscription plan (Premier for up to 10, Elite for up to 15). Subscription plans are not yet available in all countries. See my post above for more information on what countries have subscription plans available.

JamesC

Re: International Subscriptions

nuaimi — Tue, 05 Jul 2016 20:32:00 GMT

Same **bleep**

Re: International Subscriptions

Bshillbilly — Thu, 15 Sep 2016 16:15:56 GMT

I live in the USA. Why can't I subscribe?

Re: International Subscriptions

JamesC — Thu, 15 Sep 2016 16:15:39 GMT

Bshillbilly,

Was your account registered outside the USA? If so, this could be the reason you do not have subscription plans available. Subscription plans are not yet available in all countries. For more information on subscription availability take a look at this article: Where are Arlo cameras sold and what service plans are available?

JamesC

Re: International Subscriptions

Bshillbilly — Fri, 23 Sep 2016 18:28:22 GMT

I live in the USA . I bought this in USA . I paid with USA credit card. My computer is in USA. Your marketing , packaging, setup instructions don't say anything about the camera needs to be used in USA. After dozens of unanswered customer service inquiries it has become obvious that your customer service sucks and you are intentionally keeping this information hidden 100 pages deep in the Internet.