topic Upgraded from Vuezone to Arlo, still getting billed for Vuezone? in Buying Options & Tips

Upgraded from Vuezone to Arlo, still getting billed for Vuezone?

khurni — Mon, 03 Oct 2016 04:20:26 GMT

I received an Arlo upgrade from Vuezone, which I accepted several months ago. Part of the upgrade "deal" was that the Vuezone account would be disabled by NetGear.

Well a few days ago, NetGear (via Vuezone) charged me another year's service. WTH?

Since my account is disabled at Vuezone (as per the terms of the upgrade) I have no idea why NetGear is still charging me.

Any way to contact NetGear and get this straightened out?

Re: Upgraded from Vuezone to Arlo, still getting billed for Vuezone?

TomMac — Thu, 19 May 2016 12:55:36 GMT

Give Us a Call

Phone support is free for the first 90 days after any Arlo purchase and is also included with any Arlo subscription. After 90 days, phone support for non-subscribers is available for a small charge to help with advanced features, interfacing non-NETGEAR products, configuring large networks, and more. Local telephone fees may apply. Please check with your phone service provider.

Most Arlo users find that our Support Center has the troubleshooting advice, how-to articles, instructional videos and other answers they’re looking for. You can also start an instant live chat with an Arlo expert anytime or send us an email.

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Re: Upgraded from Vuezone to Arlo, still getting billed for Vuezone?

khurni — Thu, 19 May 2016 21:22:47 GMT

Since it's been over 90 days, does that mean I have to pay to get a billing issue for VUEZONE.COM straightened out?

I guess I'll just issue a chargeback with the credit card company instead as that's a toll free call.

Re: Upgraded from Vuezone to Arlo, still getting billed for Vuezone?

JamesC — Thu, 19 May 2016 23:07:35 GMT

khurni,

I will reach out to you in a private message to further investigate this issue.

JamesC